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FAQ
How do I find the item I want to buy?
Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will be transferred to the product page. You can choose the item you want to buy there.
How do I place an order?
After click the item you are looking for, select size and fill in quantity, name, number, patch and so on, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer (registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, delivery method, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Click "Confirm Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.
How do you sent my purchased items?
When we receive your payment, we will deal with your order with 24 hours. If anything goes well, we will ship it out within 3 business days.
How long will the parcel arrive our country?
Usually the parcel will be delivered in 1-2 weeks by DHL or 2~4 weeks by EUB after shipment. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it.
How to track my order?
When we get the tracking number from the express company, we will send it and the tracking link to your email to track the parcel's status, or if you can’t track it, Customer Service can help you.
How do I find the items size fitting me?
You can find Size Chart below the Size Selecting field.
How do I can change my order or cancel my order?
When we received your payment, we will deal with your order within 1 days. So if you really want to change it or cancel it, we hope you can tell us within 24 hours. Because if we ship it out, it is difficult to stop the parcel for you. So we hope you can understand.
How do I can return the items to your company?
If the product's quality is no problem, we can't accept the return it. If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it, then we will give our guest appropriate compensation.
How many payment methods do you accept?
We can receive the payment through Visa Card, MasterCard, JCB and Western Union.
How long can I get the customized Product?
Because the product is customized, we need to take care of the jerseys, so usually it need about 1-3 days to prepare the package. We hope you can wait for it patiently. And once the parcel is shipped, we will send you the tracking number to your registered email
How to Contact us?
Our official WhatsApp: +8615218703970.
Email us via sales@goodsoccerkit.com
Or contact our Facebook: https://www.facebook.com/Goodsoccerkit/